The Key to Running a Great Restaurant Is Your Attitude Ep 100
Achieving prosperity in the restaurant business means gaining financial freedom and the freedom to enjoy your life beyond the restaurant. It’s not just a dream; it’s a reality you can attain by following a specific formula. In this episode of my restaurant podcast, The Restaurant Prosperity Formula, I take you through a critical component of that formula: the power of a professional attitude. Incorporating the principles I review in this episode can transform your restaurant. Not only will you see improvements in customer satisfaction and sales, but you'll also create a thriving work environment for your team.
Embracing professionalism
The restaurant industry is challenging and not meant for everyone. However, those of us who love this industry know the importance of being a professional. Many believe that degrees and certifications define professionalism, but the truth is that professionalism is an attitude and approach to work.
Professionalism is innate
You already have what it takes to be a professional. It’s not about the titles or certifications; it’s about how you conduct yourself. Professionals strive for improvement through education and training, not because they need validation, but because they are committed to excellence.
The impact of professionalism
Bringing professionalism into your restaurant elevates everything—from customer service to team performance. When your team embraces professionalism, you’ll see increased customer satisfaction, higher sales, lower costs, and better control over operations.
Attitude matters
My father used to say there are two types of people: “bull dingies” and fantastic people. Bul dingies have a negative attitude and bring others down, while fantastic people uplift those around them with their positivity and dedication. Professionals choose to be fantastic people, regardless of how they feel.
Flexibility is key
Dr. Otis Maxfield, who selected NASA's first astronauts, found that flexibility was the most crucial trait for success. Test pilots, trained to follow strict procedures, struggled with unexpected challenges. In contrast, flexible individuals adapted and thrived. In the restaurant industry, adaptability is essential for overcoming obstacles and embracing new opportunities.
Building Trust
Trust is the foundation of a successful team. Avoid creating an environment of distrust where employees feel set up for failure. Instead, foster open communication and problem-solving. When mistakes happen, treat them as learning opportunities rather than failures. A trusting environment encourages innovation and loyalty.
Leading by example
As a professional, your actions speak louder than words. Show up on time, maintain a positive attitude, and demonstrate flexibility. Your behavior sets the standard for your team. When they see you leading by example, they’ll be inspired to follow suit.
Real-life example: Danielle’s success story
Consider Danielle, a restaurant owner who transformed her team by embodying professionalism. She began with herself, consistently showing up with a positive mindset despite challenges. Her attitude improved team morale and customer satisfaction. During the pandemic, Danielle’s flexibility in shifting to a takeout model and adjusting her menu saved her business. She also built trust by creating a safe environment for her staff to voice concerns and ideas. Her example inspired her team, leading to a stronger, more resilient operation.
To be a professional in the restaurant industry, you must:
- Have the Right Attitude: Your mood doesn’t dictate your responsibilities. Show up and give your best every day.
- Be Flexible: Adapt to changes and find innovative solutions.
- Build Trust: Create a safe, positive work environment where teams feel valued and supported.
- Set the Example: Lead by doing and inspire your team through your actions.
Remember, you already possess everything you need to be a real professional. Now, act like one and watch the results follow.
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