The Secrets to Giving Feedback that Works
Do you ever feel like your feedback to managers goes in one ear and out the other? You're not alone. It happens to the best of us. But here's the thing: the problem isn’t your feedback — it’s how you’re delivering it. Let’s fix that with the secrets to giving feedback that works.
Picture this...
It’s a busy Friday night — your busiest night of the week. The line is out the door, the kitchen is in the weeds and one of your key managers just dropped the ball. Maybe they didn’t handle a customer complaint well, or they failed to manage the staff during the rush.
You pull them aside and share your frustration: “This can’t keep happening.” But fast forward to next week, and nothing has changed.
Why?
Because feedback — no matter how well-intentioned — won’t stick unless it’s communicated the right way.
The truth is, the effectiveness of your communication isn’t about what you say, but how you say it. To get it right, you need to master three key elements: tone, timing, and delivery.
Let’s break them down.
- Tone sets the stage for the conversation. A calm and collaborative approach encourages openness, while anger or frustration can lead to defensiveness.
- Timing ensures your feedback gets the attention it deserves. Waiting until after a busy shift, when things are calm, makes your message more impactful.
- Delivery should be specific and actionable. Rather than vague criticism, provide clear examples and suggest practical solutions your manager can implement.
Nonverbal cues like posture, facial expressions, and eye contact also play a critical role in communication. They can reinforce respect and support—or unintentionally convey disappointment.
Feedback isn’t just about correction; it’s about trust and empowerment. By focusing on clarity and collaboration, you’ll foster a stronger, more effective team.
Ready to apply what you’ve learned? Pick one thing you’ve been wanting to address with your manager. The next time you give feedback, apply these tips.
Be sure to visit my YouTube channel for more helpful restaurant management video tips.
