In the competitive world of restaurants, ensuring a stellar customer experience is paramount for success. Today, we delve into the importance of impeccable customer service and share a real-life example my mother experienced in the Phoenix metro area. Join me as I break down a remarkable customer...

Since the pandemic many restaurants are telling me tales of some of the most difficult customers I've ever heard. The frustration and impatience directed toward restaurant staff seems to be at a whole new level. But the truth is difficult customers have been around forever. The problem today is...