I’ve established for you that it’s important to have someone on your staff who does the training of new employees. It can be more than one person, but the point is they are designated as the trainers, and they’re trained to be the trainers. But how do you pay the trainer? Stay...

Training your restaurant team members and management is critical to your success. But in a busy restaurant environment, who can you spare to do the actual training? I’ll give you a hint: it’s probably not your best employee and it shouldn’t be you. Watch this video, and...

Do you ever walk into your restaurant and think to yourself, who's the idiot not doing their job? It’s so simple, it just takes common sense, right? While it’s frustrating when people don’t do the job you want them to do, I want to share with you why common sense is a myth in...

Restaurant owners often think they're losing customers because of the competition. But what if I told you that while you might be losing a few to competition, it only accounts for about 9 percent of lost customers? Let’s talk about all the reasons you lose customers, the number one reason...

While the last couple of years have made it difficult to focus on developing a great employee training system in your restaurant, I want to spend this episode diving into why training is so important to the success of your business. To do that, I’ve invited Joe Erickson to be my guest for...

Have you ever asked yourself, “Why invest time and money in training new employees when I have no guarantee they’ll stick around?” You’re not the first to question the value of spending a lot of resources training new employees. BUT training is incredibly important to...

Hi restaurant friends! This is David Scott Peters, restaurant systems expert, speaker, trainer, coach and consultant. For the past 16 years, you've known me as the founder of TheRestaurantExpert.com and the creator or SMART Systems Pro, online restaurant management software.

After building the...