Do you ever feel like your feedback to managers goes in one ear and out the other? You're not alone. It happens to the best of us. But here's the thing: the problem isn’t your feedback — it’s how you’re delivering it. Let’s fix that with the secrets to giving feedback that works.
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To join my coaching program for restaurant owners, you must have a right-hand person who can help you. I call this person your implementer. This person will learn with you but implement and do the work. This a requirement because as the restaurant owner, your attention can often be required in many ...
As a small business owner, one of the most difficult things to do is let someone in management go. Especially in an independent restaurant, these people can be like family to you and have put a lot of themselves into your business. But as you grow and adjust your expectations, some people just can’t...
What is a pre-shift meeting for restaurants and why is it an indicator of a successful restaurant? And how are you supposed to run a pre-shift meeting in your restaurant, especially when not everybody comes in at the same time? Let’s talk about when to hold a pre-shift meeting in your restaurant, wh...
As a restaurant owner, your success hinges on you having a management team in place that knows what their job is, how to do it, how well it should be done and, most importantly, by when. This requires you to lead your management team, cultivate, coach and correct your management team, and hold them ...
Did you know the key to building consistent restaurant management systemS starts with a simple group of spreadsheets that only take about 15 minutes a day to complete? And did you know that if you don't track this data, you're most likely losing money? Let’s talk about these spreadsheets and what th...
