Building a strong restaurant team isn’t about luck — it’s about being intentional, setting the right tone and leading by example. Hire the right people, train them well, hold them accountable, and recognize their efforts. When you invest in your team, they’ll invest...

Do you have an outstanding team member who could make a great supervisor? If so, you’re probably wondering how to approach this important conversation and set them up for success. Promoting from within is one of the best ways to build a strong team and maintain a great company culture. I...

Owning a restaurant means finding the delicate balance between meeting staff needs and addressing the demands of the restaurant. It is truly an art. What if I told you there's a straightforward yet remarkably powerful tool that could revolutionize the way you handle scheduling requests? Today,...

Have you ever wondered why your best server or cook suddenly leaves and what that actually costs your restaurant? What if the cost is more than just monetary? And to be clear, I'm not talking about subpar performers. I'm talking about team members who are good at their jobs. Let’s talk...

Hiring in any business is a challenge, but the restaurant and hospitality industries are especially hard. There isn’t an entrepreneur who hasn’t been duped by a smooth-talking go-getter, a server who says they have experience, or that manager with chain experience who you think is...

Just about every week during my group coaching calls with restaurant owners someone asks for tips on finding and hiring great employees. Restaurant owners share their successes with things like how to write job descriptions to attract employees who want to work in a great culture, suggestions for...

A key component of becoming an employer of choice in the restaurant industry is developing your team members. When you provide opportunities for your employees to develop and grow their skills, you give them a path for growth in your restaurant, among other things. In this video, I explain how to...

It's getting harder and harder to find and keep good restaurant team members. Showing your employees that they are appreciated has become the number one priority for restaurant owners who want to have a full staff. To help you stop the revolving door of employees, I'm going to share with you my...

Are you struggling with what to do when it comes to feeding your restaurant staff? I have seen and experienced a lot of things in my 30-plus years in the restaurant business, including all the different ways you can go about feeding your restaurant staff. There are pros and cons to them all, so I...

You've heard of the Great Recession, but have you heard of the Great Resignation? The term describes the labor crisis we're suffering through here in 2021. And honestly, I don't see it changing in 2022 based on what I'm seeing today. What should you be doing today to attract and keep employees...

Finding and keeping restaurant employees is a major challenge in just about every restaurant in the United States right now. Restaurants are extremely short-staffed, which means restaurant owners are spending all their time working in the business and can’t be strategic, and restaurant...