In the hospitality industry, customer service is everything. When done right, your guests have an experience that creates memories, which are only enhanced by your service. For this episode of The Restaurant Prosperity Formula, I talk with Jill Raff, a highly experienced customer experience strategist and author. Jill has a long list of restaurant experience that started in her family’s McDonald’s restaurant, store #150 in Ocala, Fla. She graduated from Le Cordon Bleu in Paris, and worked in Harrods of London’s pastry kitchen as well as the 1-star Michelin Guido Ristorante, in Piemonte, Italy.

Listen in as Jill and I talk about how to offer an outstanding customer experience following her inside out framework.

Jill Raff’s free offer: www.jillraff.com/helpwithyelp
Watch for 3 Principles of Restaurant Success: http://www.davidscottpeters.com
Sponsor – Repeat Returns: http://repeatreturns.com/dsp

Sponsor

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