I’m putting a flag in the ground: your restaurant is not a food business. It’s a hospitality business.

Your job is to create memories for your guests and keep them coming back time and time again. In this episode of my podcast, The Restaurant Prosperity Formula, I answer the question, “What is great hospitality?” and walk you through some of the ways other restaurants I’ve worked with have defined hospitality for their operations. If you're looking to build a restaurant where people come back again and again for all their favorite occasions – including just having a great meal – consider how you manage hospitality, from employee training to customer service.

If you're wondering if your restaurant is one focused around hospitality or food, listen to this episode to find out.

And no matter the answer, use the tools I teach as building blocks to set up a great experience in hospitality or to improve the one you offer.

----

Learn the 3 principles the most successful restaurant owners follow and how you can learn to follow them, too: https://dsp.coach/principlesx3

Sponsor – Repeat Returns: http://repeatreturns.com/dsp 

Sponsor

This episode is being brought to you by Repeat Returns. If you’re a restaurant owner of a medium to high-volume independent restaurant, multi-unit or franchise operator and you’re looking for a proven and realistic solution to attract, grow, and retain customers... then you really need to visit Repeat Returns. Repeat Returns is a modern marketing platform created by a restaurant owner for restaurant owners... It studies each customer’s habits and patterns, predicts the most profitable outcome for your restaurant every single day, and deploys the marketing to make that happen. You never lift a finger. Click here to see if Repeat Returns is right for you.

Rate, Review, & Subscribe

Please rate and leave a review on Apple Podcasts, Spotify or wherever you happen to listen to podcasts. By leaving us a review, other restaurant pros seeking out this information are able to find it. I read the reviews and hearing how this information has benefited you, does wonders for me. Also, if you find any of the discussions helpful, share them! The more restaurant pros who have access to them the better we become as an industry.