As a restaurant owner your success is wholly dependent on the success of your managers. I cannot stress this enough. Let me ask you: Why do you have managers? There is really only one answer to this question and that's to ensure the process is working. Let’s talk about unleashing your...
If you’re ready to use systems to improve your restaurant’s operations, service and profits, there is one person you must identify now – your implementer. This is a restaurant manager or restaurant employee who can serve as your right-hand person when it comes to implementing...
When it comes to mastering the art of delegation, I want to offer you five essential steps to effective and successful team empowerment. This is part two of a two-part tips series about the effectiveness of delegating, which I kicked off with “Unlock Your Restaurant's Full Potential: Master...
Are you a restaurant owner who dreams of gaining freedom for your business? Do you find yourself frustrated because it feels like you're the only one who knows how to do everyone's job? Well, my friend, you're not alone. I'm here to tell you that there is a way out of this never-ending cycle....
Since the pandemic many restaurants are telling me tales of some of the most difficult customers I've ever heard. The frustration and impatience directed toward restaurant staff seems to be at a whole new level. But the truth is difficult customers have been around forever. The problem today is...
The competition in the restaurant industry is incredible and it’s important to find a way to stand out. One way to do that is to ensure you have one dish on your menu that is to die for. Let’s talk about why your restaurant needs a signature dish.
There is real power in having a...
The beautiful part about being in the restaurant business is you get to create memories for your guests. For real restaurant pros like you, this is what it's all about. The unfortunate reality is sometimes those memorable moments aren't always positive. Since the pandemic, many restaurants are...
One of the goals I have for restaurant owners is to get them to a place in their business where they work on bigger strategic projects, such as restaurant marketing, and to do it in a strategic and thoughtful way. Since in my work with restaurant owners, I focus on systems for operations, I like...
Have you seen the reality TV shows that promote a BS restaurant pricing strategy that has been setting our industry up for failure? Shows like “The Profit” with Marcus Lemonis? I used to like that show a lot, but I also had some problems with it. I watched several episodes where he...
For those who've been following me, by now you should know that I refer to the major key performance indicator (KPI) called prime cost as the one number you must know to have any chance of making money in your restaurant. Today I'm going to talk about mastering restaurant prime cost, the key to...
The restaurant business is one that is full of daily distractions that make it easy to avoid working strategically. Sometimes it feels like it takes more work to be strategic than it does to just get the work done. And what does working strategically even mean? In this episode of my podcast, The...
The magic pill to restaurant success has always been increased your sales. Well, at least that's the adage, right? You can cure all ills with sales. Increase sales and if you're losing money, you're going to make money. Well, there is some truth to and there's some fallacy to that, but we're not...
